Account control

Delete your Crownfall account

You can delete your Crownfall account and the personal information linked to it at any time. You can do it yourself in the game, or ask us by email. Both routes delete the same things.

Delete it in the game

1. Open Crownfall and sign in to the account you want to delete.
2. Go to Settings, then Preferences, and scroll down to Delete account (it sits below Map display).
3. Tap Delete my account, type DELETE, and confirm.

You are signed out on every device straight away, but nothing is erased for 7 days. During those 7 days the same screen shows how long is left, and Keep my account cancels the deletion. After 7 days the deletion goes ahead and cannot be undone.

Or ask us by email

Use this if you cannot open the app or cannot sign in.

1. Email support@kyvarr.com from the email address connected to your Crownfall account.
2. Use the subject line Crownfall account deletion request.
3. Include your commander name and private Crownfall ID. Do not include your password or authentication codes.
4. Complete any reasonable identity verification we request to protect the account from unauthorised deletion.

What happens next

For an email request, we will confirm receipt, verify ownership and explain what will be deleted. Either way, account access, gameplay progress, profiles and eligible personal information will be removed or anonymised. Deletion is permanent once completed.

Information we may retain

We may retain limited records where required for legal, tax, fraud-prevention, security, dispute or enforcement purposes. Any retained information will be restricted and kept only for the necessary period.